Payment & Shipping
How can I place an order?
You can place an order online through our website.
Do you offer free shipping?
We offer free shipping on any order over €80 within Greece and €190 within European Countries.
How is my order shipped?
For domestic shipments, we offer shipping with Geniki Tachydromiki or Tachydema in 1 to 4 business days. For EU or shipment to other countries, we use DHL express shipping (3-5 business days).
What are the shipping costs?
For shipping to Greece, we have a flat rate of € 2.70 and € 18 to EU countries.
Can I change my order?
You are kindly advised to check your order is correct before placing as we are usually unable to make changes to orders once they have been submitted. Our customer service team will do their best to serve you however please be aware this is not always possible. To start that process, send us an email at email@example.com straight away and we will aim to answer within 24 hours, Monday through Friday.
Can I return the products that I bought?
We only accept returns and exchanges for unused, sealed products that are in re-saleable condition within 7 days from the day of receipt. As our products are ingestible, we are unable to accept returns of opened products. We don’t accept the return of free gifts. Please notice that returns have to incur shipping costs.
When can I expect my refund?
Refunds will be processed once the return has been received and processed by our warehouse. Refunds are processed back to the method of payment used when placing your original order. Credit card refunds can sometime take up to 2 weeks to be visible on your credit card statement, depending on the financial institution that issued the card.
At Natural Doctor we acknowledge that the confidentiality of data is important, and we make sure our website complies with the EU’s General Data Protection Regulations (GDPR). Please review our present Statements of Privacy and Personal Data Protection Policies. This will help you learn more about the data we collect via our website and how it is used, through the internet, our provision of service, and through our collaborations and/or communications with third parties. It is possible to visit the Natural Doctor website without alerting us to your identity and without providing any personal information. However, there are times when you can willingly provide us with your data, so we can give you information and provide specific services. By reviewing our Privacy and Personal Data Protection Statement, you will understand how we collect, use, store, transmit and protect any information and data we receive.
Using and Sharing Personal Information
Giving us your personal information is something you can choose to do in various situations. You may decide to provide us with information, like your name and address or email address, so we can communicate with you, or you could choose to provide us with your credit or debit card details. It is our intention to inform you how such information will be used prior to it being collected. By navigating our website, you will be offered the option of telling us you don’t want your information to be used to contact you except to fulfil any request you make.
What Data Do We Collect
Our clients’ names, email addresses, residence addresses, telephone numbers, and relevant financial and tax data. Data about our clients’ website activity during visits to our website, including IP addresses, operating systems, etc.
Scope of Processing
Identifying you on entering the website. Unless you have created a personal account during a prior visit, we will process your data when you access the site.
When your transaction request is fulfilled, and services have been invoiced. When you request something from the Natural Doctor website, the information you provide will be used to fulfil your request. We may share this information with others who are involved in the fulfilment. We may also make contact with you as part of one of our customer satisfaction surveys or for researching the market.
Use for marketing
Any information you give Natural Doctor on the website may be used for marketing purposes by both us and our selected partners. However, prior to it being used, you will be asked for your formal consent. Checking your financial balance. Data you supply to us during a transaction can be used to verify the fulfilment of your financial obligations. Claims handling. Your data may be used during any examination of claims you make with regard to customer care or when you exercise any legal rights.
Enhancing network security. An IP address which appears to belong to a visitor may be recorded for safety purposes as well as system diagnosis. We may use this data collectively to examine and assess our website's efficiency.
Revealing Data to Third Parties Personal data is ΝΟΤ shared by us with third parties to whom we are not connected, except if this is needed with regard to our professional needs or it is required by law.
In addition, Natural Doctor may choose to transmit your personal data to our Agents or collaborators beyond the geographic borders of Greece. Natural Doctor may store your personal data in different jurisdictions than those to which you may belong. Natural Doctor can choose to disclose personal data as needed to answer claims made by Law Enforcement Agencies or in cases where the law requires such action, for example when a Court makes a ruling. Natural Doctor never sells personal data to third parties. Furthermore, Natural Doctor does not transmit personal data to third parties randomly. When personal data is transferred to another country, all appropriate safeguards are used.
Information Security and Quality
Our intention is to protect personal information and maintain its quality. Appropriate processes and measures are employed, including encryption when certain sensitive information is transmitted. While we retain and process personal data, we employ all necessary procedures so that data is protected from any unauthorised access, alteration, destruction, or revelation.
Specifically, what we do is:
Encrypt collected data and make sure it is anonymous. Use a safe browsing mechanism on the website. Check both physically and electronically that security measures (like firewalls) are employed while collecting and processing data, as well as while it is stored by our Company.
All these processes are carried out by authorised personnel, contractually obliged to follow the requirements the law demands that are related to data protection. As a consequence, access to personal data is allowed only to those employees or suppliers who are fully cognizant of their responsibilities. If any breaches occur severe civil and criminal legal charges will be pressed upon them.
Over time we may choose to supplement the information you have given us through the Natural Doctor website with information that we are able to glean from other sources, including information that helps us validate your address. This helps us maintain the accuracy of the information collected and enables us to improve our service. Data Retention Period Natural Doctor keeps data stored for a limited period of time.
This is defined as the time that is necessary as determined by the reason for which the data was collected, or, until the deletion of the data is requested, unless contractual obligations or the law requires otherwise. The processing records of Natural Doctor reflect the retention times of personal data. Some data categories are kept for longer when required for the purpose of defending Natural Doctor and for exercising the company’s legitimate claims. Processing in these cases takes as long as needed for any claims to lapse, or for the irrevocable termination of any judicial or administrative proceedings in which Natural Doctor may be involved or when an out-of-court dispute resolution procedure is completed. Cases of investigations into security incidents and/or accidents are examples of other cases where a longer retention period may be necessary.
Your Rights By contacting us, you have the right free of charge to ask for information or exercise any rights that derive from articles 1222 of the GDPR. These rights cover:
Restrictions on processing
Automated decision making and profiling
You can exercise the aforementioned rights by submitting your request to firstname.lastname@example.org.
Natural Doctor is obliged to answer your requests within one month of receipt. In cases where a request is too complex or too many requests are made, this deadline will be extended by one month.
You may also submit a complaint to:
Address: Agias Paraskevis 33 PC 15232
Telephone number: +302106042802
There are companies that help Natural Doctor deliver online advertising that is interactive. This includes banner ads. The companies involved may collect and use the information to help us get a better understanding of the promotions, offers and methods of advertising that most appeal to our customers.
After the data is collected it is aggregated so specific individuals cannot be identified. However, if you would like such information not to be collected, please visit www.networkadvertising.org and follow the instructions to “opt-out”.
Links to Websites That Natural Doctor Does Not Own The Natural Doctor website may link to other websites. We are not responsible for these other sites’ privacy practices or content.
Natural Doctor is aware it has a responsibility when it comes to protecting the personal data of children. We do not address the website to minors who are under 16 years old. Indeed, it is our policy not to collect or retain any personal data that belongs to any person younger than the age of 16.
Notification of Changes
Whenever any material adjustments are made to the privacy statement, a notice will be posted on our website home page for 30 days.
For clarification or information regarding this statement, please do not hesitate to contact: email@example.com